Reviews

U have great personal working for you

Excellent experience

Very helpful and the service was great

The dealership helped us with very detailed information of what my car needed.

Rafa was exceptional as always!

The service consultant was very perfessional.

Very professional

As always, Bunin Chevrolet provided excellent service! My advisor, Octavio, was very friendly and kept me updated about my car throughout the process. I cannot recommend this dealership enough! All of my family that have Chevrolet vehicles come here and are never disappointed. Keep up the good work!

Everything went extremely well, from scheduling my appointment to delivery of my car. My service manager did an excellent job explaining what was needed.

I will not be returning to your shop. I paid for a diagnostic because I expected an accurate assessment of my vehicle. Instead, I was told that my car was likely sending a false code and that it might have an engine issue. I was then informed that the only way to determine the cause was to dismantle the engine at a cost of approximately $3,200 with the possibility of it maybe being the issue. Fortunately, I decided to seek a second opinion, and I’m very glad I did. The problem turned out to be something much simpler, my air filter had been installed incorrectly during my last service. Once it was corrected, the issue was resolved. I am genuinely concerned that such a basic issue was not identified during your diagnostic process, especially before I was presented with such an expensive recommendation. I’m also disappointed that no one appeared to inspect the air filter or review the service bulletin before suggesting major engine disassembly. This experience has left me with little confidence in the quality of the diagnostic I paid for. It also leaves me questioning whether your technicians are performing thorough diagnostics before recommending costly repairs. From my perspective, being presented with a $3,200 repair for an issue that was ultimately caused by an improperly installed air filter makes it feel as though there is more incentive to sell expensive services than to accurately diagnose the problem. Whether or not that is the case, that is the impression this experience has left me with. I also question whether the technician who diagnosed my vehicle was properly qualified to evaluate the issue, as such a simple problem should have been identified before recommending engine disassembly. This entire experience has significantly diminished my trust in your service department and advisors.